Case Studies

Our team of experts can help in various capacities, including IT consulting, business analysis, project management, system architecture, and more.


The Land Title & Survey Authority of British Columbia (LTSA) needed a knowledge management (KM) plan to deliver responsive and trusted expertise to its customers and employees as the source of land registry and land information services in British Columbia.


The LTSA needed a knowledge management consultant and SharePoint developer to help them design a KM program to achieve their ambition as a knowledge enterprise of the future.


A multi-year, multi-phase knowledge management strategy and plan to improve the LTSA’s ability to deliver responsive and trusted expertise to its customers and employees as a driver for exceptional customer service.


The Land Title and Survey Authority of British Columbia (LTSA) is a publicly accountable, statutory corporation formed in 2005 responsible for the efficient registration of land title interests and survey records in the province of British Columbia. The LTSA’s services are essential to BC’s private property market, its civil justice system, civic governance, taxation and Crown land management.

Business Solution

In this multi-year project, ARC is providing knowledge management and SharePoint development subject matter expertise. ARC’s services include:

  • Knowledge management and organizational change strategy;
  • Program governance design;
  • Business and design requirements;
  • Business process optimization;
  • Content management and digital publishing model;
  • SharePoint 2016 to SharePoint Online data migration and intranet re-design; and
  • Enterprise taxonomy and search engine optimization.

Additional Materials:

4 Guiding Principles of Knowledge Governance

Best Practices for KM Metrics

How to Prioritize Content Types

“The ARC consultants have excellent technical, communication and leadership skills. ARC is truly a long term IT consulting partner of RECA."
Stefan Myroniuk, It Manager
Real Estate Council Of Alberta

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Elizabeth Genge

Recruitment Specialist

Elizabeth Genge is ARC's Recruitment Specialist. She has held this position for 8 years and handles company-wide recruitment needs. Elizabeth is a reliable, hardworking individual who is able to efficiently complete tasks while maintaining a high attention to detail. Contact her if you are interested in joining our team!

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