The latest from our team of content experts.
This Month: Customers Expect Empathy, Here is How to Deliver It, Magnet Powered Micro Robots in Your Bloodstream, Become an Octopus Organization, and Quantum Thinking Can Help Solve Complex Strategy Challenges & More
Customers Expect Empathy. Here’s How to Deliver It - Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global survey of nearly 12,000 consumers across 11 countries found that empathy, customers’ sense that a company understands and responds to their emotional state matters more to purchasing decisions than reviews or recommendations, yet 78% of respondents said businesses don’t genuinely care about them. Smart companies need to recognize that empathy can be systematically cultivated, scaled, and measured, driving both stronger customer relationships and bottom-line performance. More here.
This Magnet-Powered Micro-Robot Could Soon Swim Through Your Bloodstream - It's steered using magnetics, like a tiny remote-controlled bubble zooming through your bloodstream. This new technology could enable doctors to dissolve blockages that cause strokes, treat infections with antibiotics, and deliver anti-cancer medication directly to tumors, without side effects elsewhere in the body. Find out more about this technology!
Become an Octopus Organization-Becoming an Octopus Org will allow you to look across the business landscape while you adapt agile and flowing to what’s happening right now in your company and environment. As we support organizations in their Octopus journeys, we find time and again that the challenges they face are known and the answers are in reach if they just create clarity, provide ownership, and foster curiosity. With a little practice, your company, too, can achieve the same beautiful existence as our eight-armed friend.
Does Taking a Cold Shower Actually Have Benefits? -Cold showers have been having a moment in recent years. Thanks to influencers like “Iceman” Wim Hof who practices breathing techniques that allegedly help the human body withstand extreme cold to podcaster Joe Rogan’s viral ice baths, more and more people are cutting warm water out of their daily wash-ups. But do they actually have benefits?
Quantum Thinking Can Help You Solve Complex Strategy Challenges -Many of today’s toughest strategic challenges are “wicked problems”, issues shaped by tangled variables, shifting outcomes, and stakeholder complexity that overwhelm traditional analytics. Quantum modelling offers a new way forward. Even without quantum computers, quantum-inspired models running on conventional hardware can evaluate interdependent variables simultaneously, revealing patterns linear, regression-based tools can’t capture. Unlike traditional models that assume independent causes, quantum modelling analyzes entangled combinations of variables to explain outcomes more accurately. To make use of this technology, companies need to start small, partner smartly, and build quantum literacy. Quantum reasoning helps leaders uncover insights that conventional models overlook.
This Month: Customers Expect Empathy, Here is How to Deliver It, Magnet Powered Micro Robots in Your Bloodstream, Become an Octopus Organization, and Quantum Thinking Can Help Solve Complex Strategy Challenges & More
Customers Expect Empathy. Here’s How to Deliver It - Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global survey of nearly 12,000 consumers across 11 countries found that empathy, customers’ sense that a company understands and responds to their emotional state matters more to purchasing decisions than reviews or recommendations, yet 78% of respondents said businesses don’t genuinely care about them. Smart companies need to recognize that empathy can be systematically cultivated, scaled, and measured, driving both stronger customer relationships and bottom-line performance. More here.
This Magnet-Powered Micro-Robot Could Soon Swim Through Your Bloodstream - It's steered using magnetics, like a tiny remote-controlled bubble zooming through your bloodstream. This new technology could enable doctors to dissolve blockages that cause strokes, treat infections with antibiotics, and deliver anti-cancer medication directly to tumors, without side effects elsewhere in the body. Find out more about this technology!
Become an Octopus Organization-Becoming an Octopus Org will allow you to look across the business landscape while you adapt agile and flowing to what’s happening right now in your company and environment. As we support organizations in their Octopus journeys, we find time and again that the challenges they face are known and the answers are in reach if they just create clarity, provide ownership, and foster curiosity. With a little practice, your company, too, can achieve the same beautiful existence as our eight-armed friend.
Does Taking a Cold Shower Actually Have Benefits? -Cold showers have been having a moment in recent years. Thanks to influencers like “Iceman” Wim Hof who practices breathing techniques that allegedly help the human body withstand extreme cold to podcaster Joe Rogan’s viral ice baths, more and more people are cutting warm water out of their daily wash-ups. But do they actually have benefits?
Quantum Thinking Can Help You Solve Complex Strategy Challenges -Many of today’s toughest strategic challenges are “wicked problems”, issues shaped by tangled variables, shifting outcomes, and stakeholder complexity that overwhelm traditional analytics. Quantum modelling offers a new way forward. Even without quantum computers, quantum-inspired models running on conventional hardware can evaluate interdependent variables simultaneously, revealing patterns linear, regression-based tools can’t capture. Unlike traditional models that assume independent causes, quantum modelling analyzes entangled combinations of variables to explain outcomes more accurately. To make use of this technology, companies need to start small, partner smartly, and build quantum literacy. Quantum reasoning helps leaders uncover insights that conventional models overlook.
.png)
This Month: If Trust Is So Important, Why Aren't We Measuring It, Embracing AI: Are You a Doomer, Gloomer, Zoomer or Bloomer?, When Setting the Standard For Your Team, Avoid This Common Mistake & More
.png)
This Month: Why The Zero Trust Model Will Become The New Security Norm, Scientists Develop The World's First Rechargeable Hydride Ion Battery, The Curious Comfort of Saying No, Research: How Old Companies Can Ignite New Growth & More
This Month: How to Pitch Like a Pro; Lesson's From a 'Shark Tank' Insider, To Change Company Culture, Focus on Systems, Not Communication, Growth Isn't the Only Way for Companies To Create Value, Our Favourite Management Tips on Leading Effective Meetings & More
.png)
